Merchandise Store – Frequently Asked Questions

  1. Where do I go to view/order merchandise?  You can view merchandise and place orders at our store site –  Only merchandise coordinators can place patch orders.
  2. Can anyone order from your site? You must be a member in good standing with a chapter and have an account to place merchandise orders.  We do have other limited accounts (state affiliates, state coordinators, etc).
  3. Do you sell to the general public? No, you must be a F.A.I.T.H. Riders member to order merchandise.
  4. I can’t get in touch with my merchandise coordinator – what should I do? If you can’t get in touch with your merchandise coordinator or don’t know who is the coordinator for you chapter, please send an email for assistance.
  5. How do I log into the site? Once you have an account, you should use your complete e-mail address to log in.  We will initially provide a default password which you may change when you log in.
  6. What should I do if I forget my password? If you forget your password, just send us an e-mail.  We will be glad to reset it for you.  Our system will not let you reset your own password.
  7. How do we change the merchandise coordinator for our chapter? If you need to change your account information (merchandise coordinator, etc), just send us an e-mail with the updated information.  Please put your chapter’s name on all correspondence.
  8. Can our chapter have multiple accounts? No, we can only set up one account for each chapter.
  9. How do we pay for an order? All orders must be paid (by credit card) when the order is placed.
  10. Can you keep my credit card on file for future orders? No, our system does not store your credit card information.  That is more secure for you, and it also allows you to use a different card for each order if necessary.
  11. I have a question regarding an item – what should I do? If you have any questions regarding merchandise, inventory, the online store, etc, just send us an e-mail.
  12. How do I contact the National Merchandise Director Sherry McNeill? E-mail is the easiest way to contact me –
National Merchandise Director: Sherry McNeill
National Merchandise Director: Sherry McNeill

Alabama has been home for me most of my life. I have lived in different areas of south Alabama but have been in the Cottonwood area since 1972. I have 2 daughters, a wonderful son-in-love, 4 grandchildren, and 1 great-granddaughter. They all live close so spending time with family is one of the many blessings we enjoy.

I accepted Jesus Christ as my Savior when I was 8 years old.  As I grew up, I realized more and more that Christ not only wanted to be my Savior, but He also had to be my Lord.  As a teenager, I recommitted my life to Him as Savior and Lord and followed up with believer’s baptism.  I can honestly say that He has been faithful to lead and guide my life, never forsake me, and forgive me when I’ve stepped out of His will for my life and asked His forgiveness.

God led Pat and I to start attending Memphis Baptist Church which has a very active F.A.I.T.H. Riders Chapter.  We prayed about joining the Ministry and in 2012 we joined F.A.I.T.H. Riders and have never looked back.  The F.A.I.T.H. Riders Ministry has helped us grow in our faith and become more intentional in sharing Christ with those around us.

I began looking for ways to give back to the ministry, at first through my local chapter, then with our State.  When the opportunity became available to serve as the National Merchandise Coordinator, I felt God had opened doors of opportunity to serve this ministry on a broader scale which has been my prayer.  I thank you, my F.A.I.T.H. Riders family, for this opportunity and the Lord for His faithfulness in giving us the desires of our heart when we put it in His hands.


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